The IT Service Desk template comes with a change management workflow. This workflow ensures you record, assess, approve, and implement change requests. We recommend you start with our default workflow and adapt it to your business needs. If done well, a change management process: stabilizes your IT services; makes IT services reliable and
Configure, maintain, enhance and upgrade the JIRA Software, Service Desk, Confluence and related Add-In components Work with business users to enable custom workflows, fields, dashboards, and reports Create and manage complex components including project workflows, screen schemes, permission scheme, and notification schemes
An even quicker way to create Jira issues. You can specify issue type, summary, and description by using this syntax. For example: /jira create bug Printer is on fire The printer on floor 16 is on fire. I suspect this has a high priority /jira [issue key] Get information about a specific Jira Cloud issue. For example: /jira PROJ-12
Jira has been used by a lot of people who simply need an issue tracker since I started using it - the first install I inherited had a load of developers, HR, and facilities management in it. (to show my age, it was a Jira 2.0 and my first big project with it was "import some stuff from another Jira 1.x", and the second, "upgrade it to 3.0)
Jira Service Desk's default incident workflow. Using request types, you can associate incident reports with an issue type called Incident. This puts the incident record into our recommended incident workflow. The workflow follows the basic process above. You can customize it to adapt to the needs of your business.
How to configure a multiple levels approval service request flow. We are considering use JIRA service desk for service request purpose. Let's say a user require an additional monitor setup. It require the applicant's line manager, department head, and helpdesk manager approval. Once all 3 people approved, the request will be sent to IT helpdesk
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jira service desk workflow examples
